Reviews

I had been looking for a shop that I could trust, then I found it, Smiths Autotive! The folks there are nice and explain things thats going on. I think that have made my life a lot easier! Give them a try! Don B

They did a great job and I recommend it to anybody who has car trouble. I look forward to continuing doing business with these people in the near future. Thank you so much for a job well done.

These guys absolutely have my business. I did some work on my truck and got tired of trying to figure out what was going on with it. Called at 7:05am on a Wednesday and they had my truck by 7:30am. Took a couple hours to fix my mess up. Within 4 hours I had a fully detailed inspection report (with pictures) sent to me through text message. I spoke on the phone with them about how I need the truck ready to use for the weekend. They ordered parts for the major repairs needed to safely travel with hauling a trailer on Wednesday afternoon. They contacted me first thing Thursday morning to tell me they are working on it already but waiting on 1 part to show up off a truck at 9am. They sent me 3 text messages throughout the day giving me updates on how it was going. They put 2 techs on my truck to make sure it got done in the time frame when i needed it back. 100% kicked butt on getting my vehicle in and out! Thank You!

Outstanding & personable customer service! Detailed information about the vehicle’s problems & patient conversations to walk me through the details.

Excellent service!

While the staff here are very kind and don’t pressure you into repairs you don’t want, the pricing is extremely high. We were quoted nearly $16k total in repairs for both our 2012 Ford Escape and 2018 Chevy Malibu. I originally brought my Escape in because I knew it needed a new serpentine belt. During the inspection, I was told the pulleys and several other components also needed to be replaced, bringing the total to around $8,000 if everything was fixed. Considering the vehicle’s age, I understand there could be multiple issues, and I ultimately decided to just replace the belt and plan for a new vehicle instead. Even just replacing a simple belt still cost about $400. For the Malibu, we chose to move forward with only an oil change and replacing the tire pressure sensors. The total still came out to around $1,400, and the car was there from roughly 8:30am to 5pm. Because of the cost, we even had to open a credit card account through them to cover the bill. We were also told that fixing everything they found on the Malibu would have cost around $8k as well. To be fair, we did agree to the quoted prices for the work we approved. However, once you sign the quote, there isn’t any flexibility. Just something to be aware of. We were also told the Malibu needed “further inspection” of the suspension. The inspection alone was quoted for a lot. Later, when we got a second opinion from another mechanic, we discovered the issue was literally rocks lodged in the suspension area (see photo). Charging us all of that just to end up removing rocks would have been completely unnecessary. We were also told that several of the other repairs recommended by Smith’s were not needed. Overall, the staff are friendly and the work they perform seems fine, but the pricing here is extremely steep. If you’re on a tight budget like we are, I would strongly recommend getting a second opinion before committing to repairs.